Delivery & Returns

You can contact our Customer Service team via telephone on 0345 369 0019- email: connect@sylishsauce.com


FREE Delivery - Delivery times vary depending on the products you have ordered. Delivery time is approximately 2 - 7 working days on all products.  Products are delivered Monday – Friday between 7.30am and 7.30pm. All items are dispatched via our trusted logistics partners (DPD, UPS, Parcelforce, Interlink Express, Hermes or Yodel).  We will notify you via email once your order has been dispatched and the courier will contact you to inform you of your delivery date & time.


Order Tracking - Please remember to include your Postcode & Mobile Telephone Number so we can keep you up to date with your order status.


Working Hours - you can place orders with us 24 hours a day, 7 days a week with our secure online trading web site. Our Customer Service team will be here to answer your questions and queries on 0345 369 0019 or email: connect@sylishsauce.com (Mon-Thursday 9am - 5pm & Friday 9am to 4pm).


Refunds - If for some unfortunate reason the product has been delivered to you before you decide to cancel your order please contact us immediately in writing (via email). If you are not satisfied with your purchase, you may return the product, unused with the original receipt, original packaging and its included accessories within fourteen calendar days of receiving the product. 

We will instruct you of the appropriate returns address and procedure. If we have offered to collect the product from you (we will contact you to let you know this) we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection. Unless the Product is faulty, you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we suggest that you use the carrier which delivered the Product to you. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection which we will notify you of in advance. We process refunds immediately however please note refunds can take between 3-10 working days to clear depending on your payment method.


Damages - Orders damaged in transit maybe returned for replacement provided Stylish Sauce are informed within 48 hours or receipt of delivery and goods are returned in original packaging quoting the relevant invoice number. Please note: We advise customers not to sign for any goods if the packing looks like it hasn’t been handled with care or is damaged. If this is the case open the packing and check the items are in perfect condition before signing.


If you have returned the Products to us because they are faulty, we will refund the price of the Products minus delivery/collection charges. We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.